Gaithersburg company, Sodexo says a wide range of methods ensure that employees have knowledge, team spirit and sense of belonging that can build a highly-engaged workforce.
After conducting their biennial survey of employee engagement amongst their management employees and a group of hard-to-reach frontline employees, they publish the findings. The hard-to-reach employees work at client locations or virtually from their home offices, so they sometimes don’t use of computers and email as part of their daily tasks.
The findings include the following ways to build that all-important team spirit:
Daily Huddles Iamsodexo.com Sodexo Employee Connect Virtual Meetings Best Practices in Recognition
Daily Huddles are short, informal meetings at all locations allow employees to discuss activities of the day and managers to emphasize the importance of customer service and safety, reinforcing the mission and values of the company.
Iamsodexo.com is a dedicated website, in both English and Spanish, serves as a central portal to all critical information providing frontline employees with access an array of company information, such as personal and company-wide benefits, available training, and support resources.
Sodexo Employee Connect provides frontline employees with access to a variety of tools including signing up for training, changing payroll deductions, and other at-work tasks through cutting edge onsite kiosks.
Virtual Meetings bring field managers and support staff together in a time- and cost-effective manner. Virtual meetings are held semi-annually and include presentations from leadership, complete with on-line live discussions with senior company executives and industry experts, e-learning courses, and recognition of outstanding performance. Feedback has shown that Sodexo’s virtual meetings allow more employees to participate and drive engagement higher than face-to-face meetings at a fraction of the cost.
Best Practices in Recognition means sharing best practices for recognizing and rewarding employees with all managers. Tips for recognizing accomplishments are discussed in Sodexo’s weekly e-Bulletin and during regional/district conference calls. Satisfaction with recognition increased three percentage points in 2010, and the company continues to identify and share a variety of creative methods for recognizing employees.
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